Privacy Policy

My Quiet Timber (“My Quiet Timber,” “we,” “us,” or “our”) respects your privacy. By using our website, you acknowledge the practices described in this Privacy Policy.

We may collect information you provide directly to us. Please do not send sensitive personal information through regular email or public website forms.

• Name, email address, telephone number, billing address, and shipping address.
• Account login information, if customer accounts are available.
• Products ordered, purchase history, customer-service messages, and return, refund, or warranty requests.
• Reviews, photographs, other content you voluntarily submit, and marketing or communication preferences.
• Automatically collected information such as Internet Protocol address, browser and device type, operating system, general geographic location, referring website, pages and products viewed, cart activity, visit dates and times, website interactions, cookie and device identifiers, and error, security, or diagnostic information.

Payments are processed through Stripe or another authorized payment provider. We do not directly receive or store your complete credit or debit card number.

Our payment processor may provide limited transaction information such as payment status, card brand, the last four digits of the payment card, billing location, fraud-screening results, and a transaction identifier. Payment information is also governed by the privacy policy and terms of the provider used during checkout.

We may combine information collected through different interactions when reasonably necessary for the purposes described below.

• Process and confirm orders, collect and verify payments, and arrange product fulfillment and shipping.
• Send order confirmations and tracking updates and respond to customer-service requests.
• Process returns, refunds, exchanges, claims, and warranty requests.
• Detect and prevent fraud, abuse, and unauthorized transactions.
• Maintain website security and operations and improve our products, website, and customer experience.
• Provide product recommendations and send marketing communications when permitted.
• Maintain business, tax, accounting, and transaction records.
• Enforce our policies and Terms and Conditions, comply with legal obligations, and protect the rights, safety, and property of customers, our business, and others.

Our website may use cookies, pixels, local storage, and similar technologies. Some cookies are necessary for the website to function. Others may be controlled through available cookie settings or browser controls.

Blocking cookies may cause portions of the website, including the shopping cart or checkout, to function incorrectly.

• Remembering cart contents and customer preferences.
• Keeping checkout and account functions working.
• Website security and fraud prevention.
• Measuring website traffic and performance.
• Understanding how visitors use the website.
• Evaluating marketing performance and providing relevant advertising, if advertising tools are enabled.

We may use analytics, social-media, or advertising services to understand website use and measure marketing performance. These providers may collect device identifiers, pages viewed, and interactions with advertisements through cookies or similar technologies.

We do not sell personal information in exchange for money. However, certain disclosures of cookie, device, or browsing information to advertising partners may be considered a “sale,” “sharing,” or use for targeted advertising under some privacy laws.

Where required by law, customers may request to opt out of qualifying uses by using available cookie controls or contacting us.

We may share personal information with the following parties when reasonably necessary.

• Payment processors, including Stripe, to authorize payments, prevent fraud, issue refunds, and complete transactions.
• Suppliers, manufacturers, warehouses, shipping companies, and fulfillment partners responsible for preparing and delivering orders. Some orders may be produced or shipped by third-party suppliers.
• Business service providers assisting with hosting, ecommerce technology, email delivery, customer support, analytics, marketing, fraud prevention, accounting, data storage, order management, shipping, and logistics.
• Legal or government authorities when necessary to comply with law, investigate fraud, protect customers or our business, enforce agreements, or establish, exercise, or defend legal claims.
• Parties involved in a merger, acquisition, financing, reorganization, asset sale, or similar business transaction.
• Other parties when you direct us to disclose information or provide consent.

We retain personal information for as long as reasonably necessary to complete orders, provide customer service, maintain business and transaction records, meet tax, accounting, and legal requirements, resolve disputes, detect fraud, enforce agreements, and protect the security of our business.

Retention periods may vary depending on the type of information and the reason it was collected.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. Payments are processed through authorized payment providers rather than stored directly by My Quiet Timber.

No online system, transmission method, or storage system can be guaranteed to be completely secure. Customers are responsible for protecting account credentials and notifying us of suspected unauthorized activity.

Depending on where you live, you may have the right to make the requests listed below. These rights are subject to applicable exceptions and verification requirements.

To submit a request, email info@myquiettimber.com with the subject line “Privacy Request.” We may ask for information necessary to verify your identity. An authorized agent may submit a request where permitted by law, but we may require proof of the agent’s authority.

We will not unlawfully discriminate against a customer for exercising an applicable privacy right.

• Confirm whether we process your personal information.
• Provide access to certain personal information.
• Correct inaccurate information.
• Delete certain information.
• Provide a portable copy of certain information.
• Limit or opt out of certain uses.
• Opt out of targeted advertising, sale, or sharing as legally defined.
• Review an appeal if a qualifying privacy request is denied.

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

Even after opting out of marketing, you may continue receiving transactional communications.

• Order confirmations and shipping notices.
• Return or refund updates.
• Security notices.
• Responses to customer-service requests.

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

Customers must be legally able to enter into a purchase agreement or must use the website with the involvement of a parent or legal guardian.

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy, security, availability, or content of those third parties.

Customers should review the privacy policies of third-party services before providing information to them.

My Quiet Timber operates from the United States. If you access the website from another country, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your location.

Availability of products outside the United States is subject to the destinations offered during checkout.

We may update this Privacy Policy as our website, technology, suppliers, or legal obligations change.

The updated version will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through the website or by email when appropriate.